Frequently asked questions about Relay

Relay is a no-fee, online business banking and money management platform designed to help small businesses take control of their cash flow. With Relay, you can:

• Organize income, expenses and cash reserves using 20 checking accounts
• Issue up to 50 physical or virtual Mastercard® debit cards
• Send and receive ACH transfers, checks or wires
• Collect payment from tools like Stripe, Square, Shopify and more
• Give team members and financial advisors secure, role-based banking access
• Get personalized customer support by email and phone

Each Relay account is FDIC insured up to $250K and covered by the Mastercard Zero Liability Protection Policy.

Yes! Once your account is approved, you can create up to 20 checking accounts online with just a few clicks of your mouse. Set up accounts to earmark income for day-to-day operating expenses, payroll, taxes and more. You can automate the transfer of income into each checking account using dollar amounts or percentages.

Physical or virtual Mastercard® debit cards can also be created online by you. Assign cards to the business or a specific team member. Physical cards can be shipped to any US address, arriving in 8-10 business days. Virtual cards can be used as instantly as they are created. You can set daily spending and ATM withdrawal limits for each card, as well.

U.S. corporations, LLCs, general partnerships and sole proprietors. We support business owners that are citizens and residents of over 200 countries around the world, including the United States, Canada, United Kingdom, Australia and many others—as long as the business has an operating presence in the U.S. However, if you are a citizen of one of the countries listed here Relay will not be able to serve your business.

Relay is unable to support any business that deals with provisioning and exchanging cryptocurrency, the sale of firearms or weapons, credit repair, privately owned ATMs, money services, unlawful internet gambling and cannabis sales.

Relay’s core banking features are free! We don’t charge account or overdraft fees—and we do not require a minimum balance. Core banking features include up to 20 checking accounts, 50 physical or virtual Mastercard® debit cards, ACH transfers and checks. We charge for outgoing domestic and international wires—$5 and $10, respectively. If you choose to convert an international wire payment into a recipient’s local currency then we apply a competitive exchange rate fee (as little as 1% per wire). All incoming wires are free.

Relay gets a portion of the merchant fee that Mastercard® applies each time you use your debit card. The merchant (or vendor) pays this fee—not you!

You can use Relay on any web or mobile browser! You can also download the Relay mobile app onto your iPhone or Android.

You can withdraw cash from any Allpoint ATM for free. There are 32,000 Allpoint ATMs across the United States.

You can also use any ATM in the world without getting charged a fee by Relay. However, it’s likely that the owners of out-of-network ATMs will charge you a withdrawal fee.

Absolutely! You can use role-based permissions to provide colleagues and advisors with the exact level of access they need to help with bill payments, debit card management, bookkeeping and more. Each invited user will have their own login credentials, protected by two-factor authentication—to keep your banking account and money safe.

Yes! Monthly statements are made available in each Relay account. You can download or email forward statements in the following formats: PDF, CSV and OFX.

Of course! Checks can be deposited in your account using the Relay mobile app (available on iPhone and Android).

You can write checks from our web or mobile applications, and we’ll send them to the recipient on your behalf. We do, however, recommend using digital payment like ACH or wire if possible. They’re cheaper, faster and better for the environment!

Yes! Your Relay checking accounts are insured up to $250,000. Relay works with an FDIC-insured bank, Evolve Bank & Trust, to store your deposits.

Not right now. Email us at support@relayfi.com with your ideas about why and how Relay should offer loans to small businesses.